Refund policy

At Plexaderm, we value our customers and aim to provide a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our online store.

1. Return Eligibility

Customers may request a return within 30 days of delivery, provided the item meets the following conditions:

  • The item is unused, unopened, and in its original packaging.
  • The item is in its original condition, with all included accessories and components.
  • Proof of purchase, such as an order confirmation or receipt, is available.

For hygiene and product-safety reasons, opened or used personal-care products may not be eligible for return unless the item is damaged, defective, incorrect, or applicable law requires otherwise.

2. How to Request a Return

To initiate a return, please contact our customer support team at sksnsnsksjsbs896@gmail.com and include:

  • Your order number.
  • The item you wish to return.
  • The reason for your request.
  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions, including the appropriate return address, if the return is approved.

Please do not send items to an address that has not been confirmed by our customer support team.

3. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable law, customers are responsible for return shipping costs.

If a return is necessary because we sent an incorrect item or the product arrived damaged or defective, please contact us before shipping it back. We will review the issue and explain the available resolution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated in writing by our support team.

4. Refund Eligibility and Processing

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Please allow 5–10 business days after refund approval for the refund to be processed by our store. Additional time may be required for the funds to appear in your account, depending on your payment provider.

If you have not received your refund after the expected processing period, please contact us at sksnsnsksjsbs896@gmail.com.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and clear photographs or other relevant details so we can assess the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after placing it.

Cancellation requests are subject to the order's fulfillment status. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.

Any applicable statutory cancellation rights remain unaffected.

7. Exchanges

If you receive an incorrect or defective item, please contact our support team for assistance.

For other exchange requests, availability depends on the product and current stock. Where a direct exchange is unavailable, you may request a return if the item meets the eligibility requirements outlined in this policy.

8. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

  • Opened or used personal-care products.
  • Items damaged after delivery due to improper handling or use.
  • Products marked as final sale before purchase, where permitted by law.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your payment account or card statement.

  2. Contact your bank or payment provider to confirm whether the refund is still being processed.

  3. If the refund remains outstanding, contact us at sksnsnsksjsbs896@gmail.com with your order number and refund details.

We will review the status and assist you with the next steps.

10. Contact Information

For questions about returns, refunds, exchanges, or order issues, please contact:

Brand: Plexaderm
Email: sksnsnsksjsbs896@gmail.com

Please include your order number in all order-related inquiries so we can assist you more efficiently.

11. Policy Updates

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with an updated revision date. Changes will be applied in accordance with applicable law and will not unlawfully limit rights relating to previous purchases.

By placing an order through our online store, you acknowledge that you have had the opportunity to review this policy.