Shipping policy
At Plexaderm, we aim to provide a clear and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing times may be longer during busy shopping periods, promotional events, or when additional order verification is required.
Please note that order processing time is separate from transit time.
2. Shipping Methods and Delivery Estimates
Available shipping methods, costs, and estimated delivery windows will be displayed during checkout when applicable.
Unless otherwise specified at checkout, the following estimates may be used as a general guide:
- Order processing: 1–3 business days.
- Estimated transit time: 3–7 business days after dispatch.
- Estimated total time: Approximately 4–10 business days after order confirmation.
These are estimates rather than guaranteed delivery dates. Actual delivery times may vary according to the destination, carrier operations, weather conditions, and other circumstances.
Before publishing this policy, please confirm that these estimates accurately reflect your fulfillment arrangements.
3. Shipping Fees
Applicable shipping fees will be displayed during checkout before payment is completed.
Shipping charges may vary depending on the delivery destination, selected shipping method, order size, and any eligible promotions.
If free shipping is offered, the applicable eligibility requirements will be displayed on the website or during checkout.
4. Shipping Destinations
We ship to the destinations available for selection during checkout.
Shipping availability may vary by region. If your address cannot be accepted at checkout, please contact our customer support team for assistance.
We recommend confirming that your delivery address is complete and accurate before placing an order.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation email.
When tracking information becomes available, it may be sent to the email address provided during checkout.
Please allow time for the carrier to register the tracking information after the package has been dispatched. Tracking updates may not appear immediately.
If you have not received tracking information within a reasonable period after dispatch, please contact our support team.
6. Address Changes and Order Cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible at sksnsnsksjsbs896@gmail.com.
Requests can only be accommodated before the order reaches a stage where changes are no longer possible.
Once an order has been processed or shipped, we may be unable to change the address or stop the shipment. In such cases, our Return & Refund Policy will apply where relevant.
7. Delayed or Missing Shipments
Although we work to fulfill orders within the stated timeframes, delays may occur because of carrier operations, severe weather, customs inspections, incorrect address details, or other circumstances.
If your shipment appears delayed:
- Review the latest tracking information.
- Check whether the carrier has provided a delivery update or instructions.
- Contact us at sksnsnsksjsbs896@gmail.com if the package remains undelivered beyond the expected delivery window.
We will review the available shipment information and help you determine the appropriate next steps.
8. Incorrect Addresses and Undeliverable Packages
Customers are responsible for providing accurate shipping information when placing an order.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or inability to deliver, please contact our support team.
Depending on the circumstances, we may discuss reshipment options, additional shipping charges, or a refund where applicable. Any resolution will be handled in accordance with our store policies and applicable law.
9. Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.
Include your order number and clear photographs of the package and item, if available.
We will review your request and explain the available options, which may include a replacement, refund, or another appropriate resolution under our policies and applicable law.
10. International Shipping and Customs
For international orders, delivery may be affected by customs inspections, import requirements, and local postal or carrier procedures.
Import duties, taxes, or other fees may apply depending on the destination and the terms displayed during checkout. Where such charges are not collected at checkout, customers may be responsible for them if permitted by applicable law and disclosed as required.
Customers are responsible for complying with applicable import requirements in their destination country.
11. Contact Information
For questions about shipping, tracking, delivery delays, or order status, please contact:
Brand: Plexaderm
Email: sksnsnsksjsbs896@gmail.com
Please include your order number so our team can assist you more efficiently.
12. Policy Updates
We may update this Shipping Policy when necessary. Any revisions will be posted on this page with an updated date.
Changes will be applied in accordance with applicable law and will not override mandatory consumer rights.